Privacy Policy for Michigan Accident Care Coordinators, LLC (MACC)
Effective Date: 11/15/2025
At Michigan Accident Care Coordinators, LLC (MACC), "Simplifying Your Personal Injury Claim, Maximizing Your Recovery" is our mission. We are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how MACC collects, uses, shares, and protects your information when you utilize our personal injury care coordination and therapeutic services.
1. Who We AreMichigan Accident Care Coordinators, LLC (MACC) provides comprehensive care coordination, advanced red light therapy, infrared, halotherapy, chiropractic care, and physical therapy services for individuals involved in personal injury accidents, particularly auto accidents and workers' compensation cases in Michigan.
2. Information We CollectWe collect various types of information to provide you with seamless, personalized care:
- Personal Identifiable Information (PII): This includes your name, contact details (phone number, email, address), date of birth, insurance information (including PIP details), and accident specifics.
- Health Information: This encompasses your medical history, diagnosis, treatment plans, diagnostic reports (e.g., MRIs, nerve studies), progress notes from chiropractic and physical therapy sessions, and records related to red light therapy, infrared, and halotherapy treatments.
- Technical and Usage Data: When you visit our website, we may collect information about your browsing activities, such as IP addresses, browser type, pages visited, and referral sources. We also track website visits to analyze marketing effectiveness.
- Referral Information: We receive information about you from our attorney partners and other healthcare providers when you are referred to our services.
How We Collect Information:Your information is collected through:
- Intake forms and direct consultations.
- Our Electronic Health Record (EHR) software (e.g., Kareo).
- During your treatment sessions and care coordination activities.
- Website analytics and digital marketing tools.
- Referral sources (attorneys, healthcare providers).
3. How We Use Your InformationWe use your information primarily to:
- Provide and Coordinate Services: This includes managing your personal injury claim, scheduling appointments, facilitating referrals to specialists (e.g., MRI centers, pain management specialists), and delivering in-house chiropractic/PT and advanced therapeutic treatments (red light, infrared, halotherapy).
- Billing and Reimbursement: Process insurance claims, including Michigan's No-Fault Personal Injury Protection (PIP) system, track liens, and manage billing for our services.
- Communication: Send you appointment reminders, updates about your care, and information regarding our services.
- Legal Documentation and Claims Support: Prepare robust documentation for your personal injury claims, assisting your legal professionals in achieving faster settlements.
- Internal Operations: Manage our administrative and business operations, conduct internal analysis, comply with legal and regulatory requirements (HIPAA, anti-kickback laws, PIP regulations), and improve our services.
- Marketing: With your explicit consent, we may use your feedback or testimonials in our marketing efforts to showcase success stories.
4. How We Share Your InformationWe may share your information with third parties only when necessary and with appropriate safeguards:
- With Your Consent: We will obtain your explicit consent before sharing your health information with parties not directly involved in your care or billing.
- Healthcare Providers: To facilitate comprehensive care, we share relevant information with other healthcare providers involved in your treatment, such as specialists, diagnostic imaging centers, and other therapists.
- Insurance Companies: For the purpose of processing claims, verifying benefits, and securing reimbursement under your PIP, workers' compensation, or other insurance policies.
- Legal Professionals: We collaborate closely with your personal injury attorneys to ensure all necessary medical documentation is provided to support your claim and facilitate settlements.
- Business Operations Partners: This may include our EHR software provider (Kareo) for secure data management, billing specialists, and potentially transportation services (MACC-branded Ford Transit vans driven by veterans) to ensure seamless care.
- Legal and Regulatory Requirements: We may disclose your information when required by law, such as in response to a subpoena, court order, or to comply with state and federal regulations like HIPAA and Michigan's PIP laws. Our healthcare attorney advisor oversees our compliance.
5. Data SecurityMACC employs robust administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. This includes using secure EHR systems, implementing access controls, data encryption, and regular security assessments.
6. Your Rights and ChoicesYou have certain rights regarding your personal and health information:
- Access: You have the right to inspect and obtain a copy of your health records.
- Amendment: You can request amendments to your health information if you believe it is incorrect or incomplete.
- Restrictions: You can request restrictions on how your information is used or shared.
- Accountability: You can request an accounting of disclosures of your health information.
- Revoke Consent: Where applicable, you may revoke your consent for certain uses and disclosures of your information.
To exercise any of these rights, please contact us using the information provided below.
7. HIPAA ComplianceMACC adheres to the Health Insurance Portability and Accountability Act (HIPAA) and its regulations, which protect the privacy and security of your protected health information (PHI). We maintain policies and procedures to ensure the confidentiality, integrity, and availability of your PHI.
8. Children's PrivacyOur services are not directly targeted at children under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy PolicyWe may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any revised policy on our website with an updated "Effective Date." We encourage you to review this policy regularly.
10. Contact UsIf you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Michigan Accident Care Coordinators, LLC (MACC) Attn: Tracy G.J. Congdon, Co-Owner/Operator Address: 1295 S Linden Rd., Ste. F, Flint, MI 48532 Email: Tracy@miaccidentcare.com Office Phone: (810) 331-3001 Fax: (810) 255-7272 Website: https://MichiganAccidentCareCoordinators.Com